FAQs

• General
  • Where will Synergize 2018 be held?

    Synergize 2018 will be held at the Sheraton Austin Hotel At The Capitol in Austin, TX.

  • Who will be attending Synergize?

    The Synergize User Summit is open to all NuPark customers and users. Synergize inspires industry professionals at all levels and from all parking sectors (higher ed, municipal, commercial, operator, etc.) to lead the discussion and sharing of ideas.

  • I have never attended Synergize before. Is there anything special I should expect?

    Expect to be actively participating in the discussions at Synergize. Synergize is dedicated to discussions led by our user community, so bring your ideas and be ready to share them in order to get the most out of the user summit. Specific information and tips about the conference will be emailed to attendees who register for Synergize, so rest assured you will be fully informed about the schedule and activities.

• Travel
  • What is the preferred hotel?

    NuPark has negotiated discount rates at Sheraton Austin Hotel At The Capitol. For more information on the host hotel, please visit the Hotel & Transportation page.

  • How long are the host hotel rates available?

    The discounted hotel rates at Sheraton Austin Hotel At The Capitol are available starting now until September 15, 2018. Make sure to book early!

  • Is the host hotel at the same location as the Synergize User Summit?

    Yes. Synergize will be held at the same location as the host hotel. All activities, including evening events, will be within walking distance.

  • Is transportation provided to and from the airport?

    No, you are responsible for arranging transportation to and from Austin-Bergstrom International Airport (AUS). The hotel provides this list of transportation options and a full list of options is available from the Austin Visitor Center.

• Conference
  • What is the conference schedule?

    Sunday, October 14th	7:00pm – 8:00pm	Welcome Reception
    Monday, October 15th	9:00am – 5:00pm	General Session
    	6:30pm - 8:30pm	Client Appreciation Event
    Tuesday, October 16th	9:00am – 5:00pm	General Session
    Wednesday, October 17th	9:00am – 12:00pm	General Session

    **Subject to change upon finalization of agenda.

  • What is the dress code?

    Business casual attire. The average Austin temperature high will be 80 degrees and low of 59 degrees in October. The evening events will be casual attire.

  • Will any events be live-streamed or recorded for future viewing?

    There will not be any live-streaming or recording of Synergize as the summit is intended to engage attendees at the time of the sessions.

  • Do you offer a mobile conference app?

    In our continued effort to have a green conference and to provide up-to-date information, we will have a mobile conference app so stay tuned for further details.

  • What meals will be included in my registration?

    Meals will be provided to the group throughout the conference. The Sheraton hotel also serves a full breakfast buffet and a grab and go food station at your own cost.

• Registration and Payments
  • When can I start registering for Synergize?

     

    Early Bird (ends 8/1 8/3)	$425
    Standard (8/4 - 10/13)	$495
    Onsite (10/14 - at door)	$575
    One-Day Pass	$285
    Additional Guest Evening Event Pass	$125

    Register for Summit
  • Can I register my entire group?

    Yes, the registration system allows for a user to register multiple attendees. You will be asked to specify years in the industry, role, dietary requests, a short bio for the event app and basic contact information for each attendee.

  • May I just register for a one-day pass?

    While we encourage attendees to participate in the full two-day conference in order to take advantage of the full education and training that Synergize has to offer, we do offer one-day passes for $285/day.

  • Can I bring a guest?

    Synergize is dedicated to shoptalk and the customer community only. Guests are allowed to participate in the evening activities on Monday, October 15, for an additional $125 guest evening event cost.

  • If I bring additional staff, do I get a discount?

    Discounts are not offered for additional staff attending the conference.

  • What is the cancellation policy?

    Requests for cancellations can be made no later than September 15, 2018. The registration fee (minus a $100 administrative fee) will be refunded if cancellation is postmarked before September 15, 2018. Cancellations received after September 15, 2018, are non-refundable. No-shows are non-refundable; however, you may transfer a registration to another eligible attendee. Email Jason Hisaw with questions.

  • How can I specify dietary requests (vegan, food allergies)?

    The registration form for Synergize asks for any dietary requests.

• Other Questions
  • Can you recommend any Austin attractions if I'm coming in early or staying late?

    Synergize User Summit is taking place in downtown Austin. There are many attractions and activities nearby. Consult Austin's Visitors Bureau for ideas when planning your trip.

  • Who do I contact for further information about Synergize?

    Please email Jason Hisaw with any additional questions that you did not find answered in our FAQ.